Legal

Privacy Policy

Effective date: June 25, 2026 · Last updated: September 6, 2026

This Privacy Policy explains how Plain Text Systems LLC (“Plain Text Systems,” “we,” “us,” or “our”), operating the Tandy service (“Tandy”), collects, uses, stores, and protects information in connection with this website (gettandy.com) and the Tandy service. It also describes the choices you have regarding your information. By using this website or the Tandy service, you agree to the practices described here.

Who this policy is for

Tandy is a messaging assistant used by small service businesses (each, a “business owner”) to respond to their customers. This policy covers two groups:

Business owners who sign up for or contact us about Tandy.
Customers and prospective customers of those businesses, who start a request through a Tandy page and whose messages Tandy handles on the business owner’s behalf.

When Tandy processes a customer’s message on behalf of a business owner, the business owner directs that processing. We handle that information to provide the service to the business owner.

Information we collect

We collect only the information needed to operate the service and respond to inquiries:

Signup details. When you sign up, we collect the phone number or email address you provide, and the business details you share to set up your account (such as your business name, services, and pricing).
Messages and conversation content. To provide the service, Tandy processes the text messages exchanged between a business and its customers — including names, phone numbers, the nature of the job or request, scheduling details, and anything else shared in the conversation.
Text messaging consent records. When you choose to receive text messages, we record the consent language shown to you, the page where you gave consent, and the date and time of that choice.
Contact-form and support submissions. When you contact us, we collect the information you provide so that we can respond to you.
Basic server logs. Like most websites, our hosting infrastructure automatically records standard technical information such as IP address, browser type, requested URL, referring page, and the date and time of each request. These logs are used for security, abuse prevention, and diagnostics.

We do not use advertising trackers, and we do not sell personal information.

How we use information

To operate the Tandy service: receive and understand customer requests, relay those requests to the appropriate business owner, and send the owner’s approved response back to the customer.
To send request-specific updates a customer agreed to receive, such as the business’s response, scheduling or job reminders, and a post-service review request.
To set up, maintain, secure, and improve accounts and the service.
To respond to your inquiries and provide customer support.
To detect, prevent, and investigate fraud, abuse, or security incidents.
To comply with legal obligations.

Messaging and consent

Messages for business owners. If you operate a business using Tandy and provide a mobile number, we may send messages related to account setup, customer requests, and operating Tandy for your business.

Messages for customers. Tandy does not cold text customers. If you start a request with a business through a Tandy page and separately choose to receive text messages, Tandy may text you on behalf of that named business about that request. Those messages may include the business’s response, scheduling or job reminders, and one post-service review request.

Message frequency varies with each request. Message and data rates may apply. Consent to receive texts is not a condition of purchase. Reply STOP to opt out at any time or HELP for help. For assistance, you may also email hello@plaintextsystems.com.

We do not sell, rent, or share mobile phone numbers or text messaging originator opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. We may provide information to service providers solely as needed to deliver and support the messaging service, and they may not use it for their own marketing.

How information is stored and retained

Information is stored on infrastructure operated by reputable hosting and cloud-service providers. We retain account and conversation information for as long as needed to provide the service and for our ordinary business records, and then delete or anonymize it. Server logs are retained for a limited period and then deleted or aggregated. We apply reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, or misuse.

Sharing of information

We do not sell personal information. We share information only:

with the business owner on whose behalf a conversation is handled (for customer messages);
with service providers who process information on our behalf (for example, hosting, messaging delivery, and email delivery), under agreements that limit their use of the information;
when required by law or to respond to valid legal process; or
to protect the rights, safety, and security of Plain Text Systems, our users, or the public.

Your choices and how to request deletion

You may request access to, correction of, or deletion of personal information we hold about you by emailing hello@plaintextsystems.com. We will respond within a reasonable period and as required by applicable law. If your information was provided to Tandy in the course of contacting a business that uses Tandy, that business also controls its own copy of that information, and you may contact them directly.

International users

This service is operated from the United States. If you access it from outside the United States, you understand that your information may be processed and stored in the United States, where data protection laws may differ from those in your jurisdiction.

Children’s privacy

This service is intended for businesses and is not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be reflected on this page.

Contact us

If you have questions about this Privacy Policy or our handling of your information, contact us at hello@plaintextsystems.com. Tandy is a product of Plain Text Systems LLC.